Remote technical assistance


Technical maintenance or troubleshooting of large machinery. 

Design concept

The maintenance engineer communicates with remote support expert through a shared action space rendered in handheld AR, also affording the ability to store notes and comments spatially for future use.

Experiential qualities and related concepts

Collaborative, visibility.

Augmentation modality


Technical options

Handheld or HMD AR.

Prototyping techniques

Photo storyboard.


Jessica Grzech, Stefan Nikolov (Augmented Information Spaces class, Spring 2019) in collaboration with XMReality.